Need to return a product?

We accept product returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

We are so confident that you’ll love your Saorsa Cosmetics products, however, if you would like to return your unopen, unused item/s (as they are damaged, faulty or not what you originally ordered) we will be happy to exchange the products or offer you a refund.

Please contact our customer service team at info@tanspecialist.co.uk for a returns form.

Refunds will be processed as soon as possible and not more than 14 days upon receipt of the returned items. We will refund you via the payment method used on the original order.

Please note: postage costs (both ways) are non refundable. In regards to service based payments (for example, event spray tans or training days, etc) all payments are non-refundable, even in unforeseen circumstances).

In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the UNUSED goods to us with the original receipt within 14 days of delivery and we will offer you an exchange or a credit note if this is not sufficient a refund will be processed.

How to return your product:

  1. Send your parcel containing your UNUSED product/s back to the address listed below with a note stating either exchange for [insert suitable product at same price] or credit note and state reasons why.
  2. Once the return is received, the warehouse will inspect it. If the product is not in perfect condition or has been used/damaged, we will not be able to offer a credit note, refund or exchange for your purchase.
  3. Please allow 5 working days for us to process your return or exchange. If the return passes inspection, we will issue the refund to the account you made payment through or issue your exchanged product/s.

Payment and redelivery can take a further 4-6 working days. With Covid 19 please take delivery delays into consideration. Your parcel will be sent tracked so you can keep an eye on it’s progress.

Please note that shipping (each way) is non-refundable.

Returns must be delivered back to:

Saorsa Cosmetics Ltd, 9 George Square, Glasgow, G21QQ, United Kingdom

Professional Spray Tan Solution Sample Pack (10 x 100ml)